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Welcome to Constant Change Consulting, LLC. We are a privately owned company specializing in assessing your business,
helping to innovate and grow. We believe that you will find our Mystery Shopping services valuable.
We believe we have new and exciting ways to help improve your business!
Why is Mystery Shopping Valuable?
- Most customers who have unsatisfactory experiences will not complain, they will not return.
- Dissatisfied customers are likely to tell others about the experience.
- The use of mystery shopping to provide independent and impartial feedback reduces any perception of favoritism in incentive programs.
- Mystery shopping helps determine whether customers' actual experiences are as intended.
- Mystery shopping programs can identify areas which need improvement and areas that are working well.
What Constant Change Consulting, LLC. can do for you:
- We can help you redefine and assist with the millennial generation challenges to improve customer satisfaction through employee focus.
- Inconspicuously provide objective, nonbiased reports with results as a customer typically feels.
- We can help you improve your revenue after discovering where you stand to focus on the areas in need of improvement.
- We offer competitive shopping to assist with comparing you business with your competition. This will identify trends to help set you apart from the competition using the same surveys used by your company.
- Compliance Audits. Our trained shoppers can determine if you are in compliance with Alcohol, Tobacco, and even Lottery sales.
- While all of our employees and shoppers are screened as well as MSPA certified, this will ensure quality and dependable work from a company dedicated to excellence from hiring a shopper to quality report review and editing.
- Contact us for more details to learn how Constant Change Consulting can help to develop a custom program to enhance your customer experience.
Below is a list of different shops we can perform:
- Phone.
- Restaurant and bar shops.
- Integrity: Cash handling, testing employee behavior.
- Customer Intercept/ Exit Interviews.
- Hotels.
- Apartment/Leasing offices.
- Banks.
- Healthcare facilities.
- Fitness Clubs.
- Coffee Shops/ Cafes.
- Gas Stations/ Convenient Stores.
- Purchase and return retail shops.
- Website and E-Commerce shops.
The customers' experience
The level and quality of service you deliver to your customers is critical to a companies success. Your customers' experience with your company and your employees will tell whether your company will be profitable or not. Sometimes it can mean the difference between success and failure. Only evaluating expectations about what sort of experience your customers will have is not enough. You have to assess and innovate, objective and anonymous third-party assessments of the customer experience. This will provide the information you need to ensure that your expectations for customer experience are used by your employees throughout your organization.
Your Business
In the new millennium, the difference between success and failure of any business is primarily customer service. Based on the businesses criteria, mystery shoppers are being hired to give the unbiased look into any business policies and procedures. Evaluate, document and measuring these policies and procedures will allow for assessment and innovation. This will ensure that any business will be profitable. Remember that it takes years to establish a customer but just one unhappy, dissatisfied interaction can lose them!
Statistics have shown that about 90% of your customers will not complain when they are dissatisfied and often business owners may not be aware of the 10% who do. Most dissatisfied customers will go elsewhere and will share their negative experience with about eight to ten of their friends and family. Considering that the costs to gain a new customer are about five times more than it is to keep an existing one, retaining your current customers is not only essential, but it is crucial to any business. A shopper's report will prevent the loss of the most valuable part of any business, the hard-earned customer.
Businesses use the information from the reports as a tool to improve the level of service being offered. This will result in more return customers, more positive word of mouth and an increase in sales and/or profits.
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