Joppa, MD
1.866.552.8669
Hours: 7 am - 9:00 pm, Open 7 Days





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With over ten years of customer service background, Constant Change Consulting, LLC was created. The name says it all. The industry, the customer and the employee are always changing. We are dedicated to helping businesses handle that change to increase revenue through improving employee focus to better the experience for each and every customer.

We believe in making the customer's experience memorable. Working with each company and employee, we have solutions to many problems companies face with the ever challenging economy as well as the millennial generation. We know every customer has a choice, a choice to visit any business at any cost. We pride ourselves to help companies retain employees and build loyalty with each and every customer. Allowing us to be your "Eyes" and "Ears", we can ensure that this happens.

We know that it can be challenging to provide feedback to employees. With our customer service skills and training, we like to help companies give that feedback to employees. While it has been proven that better results can be achieved using 3rd party companies, we can take that challenge from management to ensure results are monitored and achieved.

Constant Change Consulting announces a strategic partnership with

Integrity Consultants, Mystery Shopping and Market Research Professionals Integrity Consultants, focuses on Individualized Program Development and Project Management. Integrity Consultants assists clients in all industries to identify areas of concern and issues related to Quality Assurance, Loss Prevention, Compliance, and Loyalty, while providing a multi-use tool that can be used to develop training and reward programs. Integrity Consultants focuses on the responsibility that goes with these types of evaluations. We are aware that these reports may prompt change in locations, staff, regulations, standard operating procedures, and best practices. Integrity Consultants reminds its staff that a great Mystery Shopping program is not always about finding what's wrong, but identifying what's right. 

 
     
 

Testimonials

 
     
 
 

"Constant Change Consulting, LLC started doing "phone shops" for me to help train my staff to properly handle incoming phone calls. I have found this service to be very effective and affordable. The recorded phone calls are posted to my special web site twice per week!

Constant Change Consulting, LLC has been a pleasure to work with because the primary goal is to please the clients. I believe this program would benefit any professional office seeking to improve their patient or client service!"

J. Mitchell Adolph, D.C.

"Dear Constant Change Consulting, LLC.,

I just wanted to drop you a note thanking you for the service provided. The "secret shoppers" have proven to be a very valuable tool for my staff and managers. Constant Change Consulting, LLC has given me a valuable "behind the scenes" look at our employees and our operation as a whole. It is nice to have new perspective to figure out what is right and what needs to be fixed in our restaurant. Not only is the information important, but it is equally as important that we receive it in a timely manner. You have achieved just that. Without hesitation we are able to identify and correct problems before they grow in magnitude. Since opening in 1997, it has always been a basic philosophical stand that if we can deliver a good product at a good price and keep customer satisfaction high, we will be the best in our area. You have helped us achieve our goals."

"Thanks for the great service."

Bill Blocher

"Constant Change Consulting, LLC. has been a great tool for our employees at both locations. The service allows me to ensure that our customers receive the best nutritional products available along with great service. The reports I receive from Constant Change Consulting, LLC. arrive in a timely manner and have proven to be very informational for my business and our customers. I want to thank you for your service."

David Olinde

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